Privacy policy

PRIVACY POLICY

Last updated: 24.11.2025

At Koro Gaia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (www.korogaia.com), make a purchase, or interact with us on social platforms.

By accessing our Site or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third parties, not stored by us)
Order history
Customer service messages
Reviews, UGC, or survey responses

B. Automatically Collected Information

When you browse our Site, we automatically collect:

IP address
Device type
Browser data
Pages viewed
Time spent on the Site
Referral links
Cookies and tracking pixels

This helps us improve the website and personalize your experience.

C. Information From Marketing & Advertising Tools

We may receive anonymized or aggregated data from platforms such as:

Facebook/Meta Ads
TikTok Ads
Google Analytics
Email/SMS providers
Shopify and app integrations

D. Courier & Delivery Data

To deliver your order we may share/receive:

Contact phone number
Delivery location
Delivery confirmation status
Courier notes or updates

2. How We Use Your Information

We use your data to:

A. Fulfill your orders

Process payments
Provide order updates
Deliver products to your address
Manage returns or support requests

B. Improve your experience

Personalize product recommendations
Improve our website performance
Analyse customer behaviour

C. Communicate with you

Send order confirmations
Reply to customer service enquiries
Send marketing emails/SMS (only if you opt in)
Share exclusive promotions or updates

D. Marketing & Advertising

With your consent where required:

Run personalized ads
Measure ad performance
Retarget website visitors
Build anonymized lookalike audiences

You may opt out at any time.

3. Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract (fulfilling your order)
Legitimate interest (improving the site, preventing fraud)
Consent (marketing communications, cookies)

4. Sharing Your Information

We do not sell your personal information.

However, we may share your data with trusted partners who enable our services:

Shopify (website + checkout platform)
Payment processors (M-Pesa, PayPal, Visa, Mastercard)
Delivery providers (couriers, riders, Uber Connect)
Marketing platforms (Meta, TikTok, Google)
Email/SMS providers
Professional partners (IT, analytics, hosting)

All partners are required to protect your data.

5. Cookies & Tracking Technologies

We use cookies and tracking pixels to:

Remember your preferences
Improve website performance
Provide personalized recommendations
Run targeted advertising

You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your information for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Improve future customer experience

You may request deletion at any time (see section 9).

7. Protecting Your Information

We use technical and organizational measures to keep your data secure, including:

Encrypted checkout
Secure payment gateways
Restricted employee access
Regular system monitoring

Although no online platform is 100% risk-free, we follow best practices to minimise risks.

8. Marketing Preferences & Opt-Out

You can unsubscribe from emails/SMS at any time via:

The unsubscribe link in any message
Contacting us directly

You may also opt out of targeted ads through Meta, Google, or TikTok settings.

9. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion
Opt out of marketing
Withdraw consent
Request a copy of your stored data

To exercise these rights, contact: customercare@korogaia.com

10. Data Processing for International Customers

If you shop from outside Kenya, your data may be transferred internationally depending on your payment provider, courier service, or email provider.
We ensure reasonable safeguards are in place to protect your data.

11. Children’s Privacy

We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided data, we will remove it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.

13. Contact Us

For privacy-related questions or requests:
customercare@korogaia.com